Carts

In what sizes are the garbage containers available?

You have a choice of a 20, 32, 64 or 96-gallon wheeled cart. A 20-gallon cart has about two-thirds the volume of a regular garbage cart; its outside dimensions are the same as a 32-gallon cart with an insert. Each size is a different rate.

Are there color options for the carts?

No, there are no color options. The garbage cart is blue, the yard clippings cart is green, and the recycling split cart is burgundy.

Do you have any suggestions for keeping the raccoons and other animals out of these containers?

A bungee cord may work well, but it will need to be removed before your garbage, recycling or yard clippings cart is serviced.

Do I have to pay separately for the garbage, recycling and yard clippings carts?

No, these carts are being provided to you at no additional cost by Allied Waste Services and Valley Waste Management.

What if I find that the garbage cart size is wrong for me?

Allied Waste Services will exchange your garbage cart for you, however, there is a limit of 2 free exchanges of containers per year.

What should I do if my compactor bag won’t fit in a 32-gallon cart?

You may want to consider a 64-gallon cart. Often times, compacted trash will reform and fit in a 32-gallon cart. If, however, you are unable to fit your trash bag within a 32-gallon cart, you will need to use a larger cart.

If my container should somehow become damaged, will it be replaced or fixed for free?

Yes, Allied Waste Services will replace or fix your garbage cart; Valley Waste Management will replace or fix your recycling and yard clippings carts.

Where should I place the carts?

Carts should be placed at the curb or street side, easily accessible by the Allied Waste Services and Valley Waste Management trucks with wheels and handle against the curb. There must be sufficient distance between carts, approximately 2 ft., to allow the mechanical arm of the automated truck to grab hold of the carts.

What if there is no room for the carts, or my road is too steep?

If you have difficulty placing carts at the curb or street side, you can call Allied Waste Services at 603-1144 or Valley Waste Management at 935-8900 and an operations supervisor will assist you. You can also request stacking recycling crates from Valley Waste Management that are smaller and can be placed in the trunk of a car.

There is no room on my street for everyone to set out all 3 containers. What should we do?

Contact Allied Waste Management at 603-1144 and ask for an operations supervisor who will work with you to find a solution.

What if I can’t wheel the carts to the curb or street side because of a physical disability?

If you can’t wheel the carts to the curb or street side because of a physical disability, Allied Waste Services and Valley Waste Management will accommodate you. However, you will need to send a letter to Allied Waste Services signed by your physician informing them of your disability.

Can I use my own garbage can if I want to?

No, automated collection service will not work with the old style of garbage cans. You must use the carts provided by the companies.

General

Why is my garbage rate different from neighboring communities?

Different communities have different service needs because of terrain. Also, the city fee structure for each community may be different. Another factor affecting the rates depends upon each community’s commercial/residential mix.

Who is responsible for franchising overall solid waste service?

The Central Contra Costa Solid Waste Authority (CCCSWA) is responsible for franchising your overall solid waste services. The CCCSWA’s service area encompasses the Cities/Towns of Danville, Lafayette, Moraga, Orinda, and Walnut Creek, and Contra Costa County (Member Agencies).

Who collects my recyclables and yard clippings?

Valley Waste Management (VWM) collects your recyclables, yard clippings and used motor oil. VWM provides recycling service and separate yard clippings collection to all residential and multi-family customers in Alamo, Blackhawk, Danville, Lafayette, Moraga, Orinda, Walnut Creek, and the surrounding unincorporated County. (Commercial recycling is not franchised.)

Will I receive more than one bill for garbage and recycling services?

No, you will receive one bill from Allied Waste Services. Included in that bill will be the cost for recycling and green waste services.

How often will I be billed?

You will be billed quarterly. Lafayette, Moraga, Orinda and unincorporated county residents receive quarterly bills for the following periods: March-May, June-Aug., Sept.-Nov., Dec.-Feb. Danville and Walnut Creek residents receive quarterly bills for the following periods: Feb.-Apr., May-July, Aug.-Oct., Nov.-Jan.,

Can I pay for garbage, recycling and yard clippings service by credit card?

Yes, but customers paying by credit card must call Allied Waste Services Customer Service quarterly and provide the required information. Automatic payment is not available at this time.

Whom do I call if I have a question or problem with my service?

For questions concerning billing, special clean-ups, vacation hold requests, new service or your blue Allied Waste Services garbage cart or service, call Allied Waste Services at 603-1144, and press 1 after the message.

For questions regarding VWM’s service of your burgundy recycling cart or green yard clippings cart, to request a 96-gallon or a second 64-gallon yard clippings cart, to schedule a recyclable or green waste cleanup, to request motor oil disposal containers, or for info on the Walnut Creek Recycling Center, call VWM at 935-8900, or at 603-1144, and press 2 after the message.

Can I have recycling and yard clippings service without garbage service?

No. There is currently one rate, which includes garbage, recycling and yard clippings collection.

Are there different days for garbage, recycling and yard clippings collection?

No. Garbage, recycling and yard clippings collection all occur on the same day. If you are unsure of your collection day, please call Allied Waste Services at 603-1144.

Who picks up my garbage (my Blue cart)?

Allied Waste Services is responsible for collecting your garbage. AWS provides garbage service to all residential, multi-family, and commercial customers in Alamo, Blackhawk, Danville, Lafayette, Moraga, Orinda, Walnut Creek, and the surrounding unincorporated County.

Can I set out extra garbage from time to time?

Yes, but call Allied Waste Services and make arrangements in advance. The extra garbage should be set out only in 32-gallon trash bags. Extra service requires manual collection and larger bags cannot be managed. There will be an additional charge per bag.

Is garbage service mandatory?

It is only mandatory to have garbage service for occupied property that is within the unincorporated areas of Contra Costa County. You can however, apply for an exemption by contacting the County’s Environmental Health Division of the Health Services Department at (925) 646-5225. Residents of the Cities and Towns must remove garbage from their property at least once per week. Please note that you cannot use another service provider to haul your garbage and recycling.

Green Waste

Do I have to use the yard clippings cart?

In order to have yard clippings recycled you must use the yard clippings cart provided by VWM. If you choose not to use this cart, there is no reduction in your garbage rate.

What if I want to put my yard trimmings in plastic bags instead and place them at the curb or street side?

Yard trimmings cannot be put into plastic or paper bags because the processing facility where the material will be composted or shredded is not able to accept them.

What types of yard clippings material are acceptable in the program?

Grass, tree trimmings, prunings, leaves, fruits and vegetables are acceptable in the yard clippings program.

What items are not acceptable in the yard clippings program?

Unacceptable items include palm leaves and cactus because they are too succulent, treated or painted wood, diseased plants, food waste such as meat and dairy products, lumber, ashes, manure and pet waste, poison oak clippings, plastic or paper bags, and garbage of any kind.

I have a gardener who takes away all of my yard trimmings. Do I have to pay for yard clippings service?

Yes. The only exemption for yard clippings is if you live in a townhouse or condominium complex that does not generate any yard trimmings. Have your gardener place trimmings in your yard waste container and reduce gardening costs.

How much lower is the monthly rate without yard clippings service?

For rates, please go to the CCCSWA service area and corresponding rates website page.

What size is the yard clippings cart?

The yard clippings cart is 64-gallons in size, equivalent to two (2) regular cans.

Can I have a different size yard clippings cart?

Yes, a 96-gallon yard clippings cart is available for an additional charge.
Please go to the CCCSWA service area and corresponding rates website page.

I home compost. Do I have to pay for yard clippings service?

Yes, thank you for home composting, but the yard clippings service is part of your basic rate. However, you may be eligible for a $1.50 per month rate reduction for certified home composting systems. Complete a Backyard Compost Certification Application on-line or call the Home Composting Hotline at 925-906-1801 x306 to request a Certification Application.

Can I set out extra yard clippings?

You may subscribe to an extra 64-gallon yard clippings cart for an additional costs per month. Or you may exchange your 64-gallon yard clippings cart for a larger 96-gallon yard clippings cart for an additional charge.

OR you can schedule a recycling-only special cleanup (paper or yard clippings) free of charge. These recycling cleanups are in addition to the three provided by Allied Waste Services. You must schedule this recyclables-only cleanup in advance by calling VWM at 935-8900. The materials will need to be boxed, paper bagged or bundled (no plastic bags) upto 2 cubic yards per collection.

Recycling

What size is the recycling cart?

The recycling cart is 64-gallons in size.

Do I have to use the recycling cart?

Yes, the collection truck is designed in such a way as to match the recycling cart.

My house is too far from the main road to utilize a cart. I used to put crates into the trunk of my car and drive them down. What can I do?

Call VWM at 935-8900 to request recycling assistance.

What types of recyclables are not accepted in the curbside program?

The following items may be recyclable, but are not included in VWM’s curbside program: plastic bags or plastic film wrap, and any styrofoam (including packaging materials). These items are not currently recyclable: tissues, napkins, Q-tips, sanitary napkins, paper towels, paper plates, paper cups, plastic utensils, plastic diapers, metal hangers.

Will VWM provide free oil containers?

Yes, VWM provides free oil containers. Call their office at 935-8900 to request up to two containers. VWM collects up to two used motor oil containers per week. The used motor oil must be in the VWM-provided containers.

What about polystyrene (styrofoam) or plastic bags?

No polystyrene or plastic bags are collected in the VWM recycling program because the markets for these items are too volatile. However, plastic bags are recycled at most local grocery stores. Clean styrofoam peanuts are accepted by most packaging stores.

Can I recycle juice boxes?

Yes, VWM collects juice boxes as well as milk and juice cartons. Flatten these items and place in the recycling cart with containers.

Can I recycle envelopes with plastic windows?

Yes, you can recycle envelopes with plastic windows as part of the recycling program.

Do I have to remove staples or paper clips from my paper or cardboard?

No, staples and paper clips are permissible.

I already recycle by going to the drop-off center. Do I have to pay for the recycling service?

Yes, the recycling service is part of the basic garbage rate, whether or not you choose to use it.

Who operates the Walnut Creek Recycling Center? Hours and Days of operations?

VWM operates the Walnut Creek Recycling Center located on Lawrence Way. Hours of operation are Tuesday through Saturday, 8:30 a.m. to 5:00 p.m. Non-hazardous recyclables may be dropped off 24-hours a day.

Can I have a different size recycling cart?

No, only one size of recycling cart is available. You may order a second recycling cart for an additional charge per month.
For rates, please go to the CCCSWA service area and corresponding rates website page.

What types of recyclables are accepted in the curbside program?

Valley Waste Management collects the following commingled (single-stream) paper and container items: Newspaper, cardboard, white paper, colored paper, junk mail, magazines, cereal boxes, paper egg cartons, paper grocery bags, telephone books, juice boxes, juice cartons, milk cartons, glass, aluminum cans, aluminum foil, tin cans, steel cans, bi-metal cans, narrow-necked plastic containers and wide-mouthed plastic containers #1-5 & 7.

In addition, VWM collects used motor oil at the curb in company-provided containers. To request a container, please call VWM at 935-8900.

Service

What type of service is provided?

Automated curb or street side service is provided for the garbage. Semi-automated curb or street side service is provided for recycling and yard clippings.

How do I know if I’m in a hard-to-serve area?

Call Allied Waste Services at (925) 603-1144 and speak to a customer service representative.

What are special clean-ups?

Special clean-ups allow you to dispose of up to 14 extra 32-gallon bags of trash at one time. Bags cannot weigh over 50 pounds. No single item can weigh more than 200 pounds or be longer than 4 feet. Use disposable containers as they will also be taken.

Can I receive on-property service?

While the standard service is automated street side, you can request on-property garbage and yard clippings service for an additional charge per month. For rates, please go to the CCCSWA service area and corresponding rates website page.
With on-property service, drivers will travel up the driveway on foot or by truck and collect the garbage and yard clippings from carts adjacent to the driveway. The recycling carts must still be brought to the curb or street side.

When can I have special cleanups?

Residents may have three special clean-ups per year; two scheduled community-wide and one on-call. All scheduled community-wide cleanup includes a Reuse collection day. Following is the current special clean-ups schedule:

Jurisdiction
County areas
Danville
Lafayette
Moraga
Orinda
Walnut Creek
Schedule
Feb, Aug**
March, Sept**
June**, Dec**
May**, Nov**
May**, Nov**
April, Oct**
On-Call
1 on call
1 on call
1 on call
1 on call
1 on call
1 on call

*Due to routing, some neighborhood clean-ups may occur in a different month than stated above. Information will be sent to you two weeks prior to your special cleanup. Contact Allied Waste Services at (925) 603-1144 for more information.

**Cleanup includes Reuse Day collection the day before.

If I am a hard-to-serve customer and I want the garbage driver to come onto my property, will I have to pay extra for this?

You may have to pay an additional charge per month for this on-property service, depending on the cart accessibility from the driveway and distance from the street.

What if automated service won’t work in my neighborhood because of hilly terrain or long, steep driveways?

The CCCSWA and Allied Waste Services recognize that some homes cannot be serviced by automated collection trucks because of hilly terrain, long driveways, steep or narrow streets, overhead wires, etc. These type of households are known as “hard-to-serve (HTS).” HTS households are serviced by a smaller truck.

In Danville, Lafayette, Orinda and unincorporated Central County
If your home is designated as HTS, you will pay a slightly higher rate. You will still receive the three garbage, recycling and yard clippings carts. These must be placed as close to the street or curb as possible for easy access. Allied Waste Services and Valley Waste Management may contact you to discuss a mutually agreeable collection location.

In Walnut Creek and Moraga
If your home is designated as HTS, you will pay the same rate as automated customers. You will still receive the three garbage, recycling and yard clippings carts. These must be placed as close to the street or curb as possible for easy access by the smaller truck.